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Help centre
Straight answers, and a person when you need one.
24 articles.
Getting started
- How Trustrade worksA job in stages: each one funded (up front or on claim, depending on the state) and released when the client approves it.
- Signing up as a tradieThree steps: your details, your business, and a quick ID check. About three minutes.Tradies
- I've been invited to a jobYour tradie sent you a contract. Sign in with the email the invite came to.Clients
Contracts
- Signing the contractType your name and tick the box. Once you've both signed, it's locked.Clients
- Asking for changes to a contractClients ask from the contract page; the tradie edits it and sends a new version.
- Changing the job after signing (variations)A priced change the client accepts in the app becomes a new stage.
Funding
- Funding a stageFund the deposit before work starts, then each stage up front or once it's claimed. You see the stage, the fee and the total first.Clients
- Jobs paid on claimA capped deposit up front, then each stage is funded once the tradie claims it as done.
- When do I get paid?When your client releases a stage, usually in your bank within a couple of business days.Tradies
- Why is a payment paused or waiting for review?Some automated checks pause money until a person reviews them. You can ask for a review.