Before a stage is released you can put it on hold and say why. The tradie responds within 3 business days. Talk it through in the job chat (add photos); the tradie can fix it and mark it Rectified, and you confirm.
Trustrade doesn't decide who's right about the work. The money stays held until you agree, or a court or tribunal decides. You can go to your state's building dispute service (in Victoria, DBDRV or VCAT) at any time. See Complaints & Dispute Resolution.
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