Delete your Trustrade account
You can delete your account yourself in the app, or ask us to do it by email. Here's what happens to your information.
In the app
- Sign in.
- Open Settings. Clients: the Settings tab. Tradies: tap your name at the top right, then Settings.
- Choose Delete my account, type DELETE and confirm.
If you signed in more than 30 minutes ago, we'll ask you to sign in again first.
By email
Email support@trustrade.co from the address on your account, with the subject “Delete my account”. We'll check it's you, then delete it within 30 days and confirm by email.
Email a deletion requestWhat's deleted
- Your name, email address and mobile number
- For tradies: your business name, ABN and licence number
- Your bank account details
- Your sign-in, so the account can't be used again
- Your notifications
What's kept, and why
Some records must be kept as required by Australian law (tax and financial-services record keeping), usually for seven years after a job finishes:
- Payment records: what was funded, held, released and refunded
- Receipts and invoices
- The job's history, and the messages in the chats of finished jobs
They're kept under an anonymous reference and show “Deleted user” instead of your name. The other person on a job still sees their own records. Our payment provider keeps its own records under its own legal obligations.
When an account can't be deleted straight away
While money is still moving, the account has to stay open so that money reaches the right person. That's when:
- a stage is funded and securely held, or on hold;
- a split of a stage is still being agreed; or
- a payout or refund hasn't reached the bank yet.
The app tells you which one applies. Once the money is released or refunded, you can delete your account. If you need help, email support@trustrade.co. See also our Privacy Policy and Support.