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Help · Holds and disputes

Responding to a hold

Add your side within 3 business days, then fix it or agree an outcome.

When a client puts a stage on hold, add your side within 3 business days, with photos if they help. If you fix the issue, tap Rectified and the client is asked to confirm. You can also propose a split.

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Related

  • Something's not right: putting a stage on hold
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