Trustrade
Legal

Legal documents

Everything that applies when you use Trustrade, in plain English. Each document keeps every earlier version, so you can always see what you agreed to.

Using Trustrade

  • Terms of Use

    How Trustrade works, how stage payments are held and released, and what happens if a client and a tradie disagree.

    Tradies and clientsVersion 0.1 · DraftYou accept this when you join

  • Tradie Platform Agreement

    What a tradie agrees to when they use Trustrade to set up jobs and be paid stage by stage.

    TradiesVersion 0.1 · DraftYou accept this when you join

  • Client Terms

    What a homeowner agrees to when they fund and release stages on Trustrade.

    ClientsVersion 0.1 · DraftYou accept this when you join

  • Electronic Signatures & Communications

    Consent to sign contracts electronically and to receive notices by email and in the app.

    Tradies and clientsVersion 0.1 · DraftYou accept this when you join

  • Acceptable Use Policy

    The rules for using Trustrade fairly, and what we do when they're broken.

    Tradies and clientsVersion 0.1 · Draft

  • Complaints & Dispute Resolution

    How to complain, our response times, and what happens when a client and a tradie disagree about the work.

    Tradies and clientsVersion 0.1 · Draft

  • Unsolicited Agreement Notice

    Your 10 business day cooling-off right if a tradie came to you uninvited, and the cancellation form.

    Tradies and clientsVersion 0.1 · Draft

  • Accessibility Statement

    The standard we build to (WCAG 2.2 AA), known gaps, and how to get help.

    Tradies and clientsVersion 0.1 · Draft

Money

  • Fees & Charges

    The 1% Trustrade fee the client pays on top, tradie fee plans, late fees and refunds.

    Tradies and clientsVersion 0.1 · DraftYou accept this when you join

  • Refund Policy

    When held money is refunded, where it goes and how long it takes.

    Tradies and clientsVersion 0.1 · Draft

  • Subscription Terms

    Placeholder for possible paid plans for tradies. Not yet in force.

    TradiesVersion 0.1 · Not yet in force

  • Zai's Documents

    The payment provider's own Financial Services Guide and Product Disclosure Statement.

    Tradies and clientsVersion 0.1 · Draft

Privacy

  • Privacy Policy

    What Trustrade collects, why, who sees it, and how to see or correct your personal information.

    Tradies and clientsVersion 0.1 · DraftYou accept this when you join

  • Privacy Collection Notice

    What we collect when you sign up, why, and who we share it with.

    Tradies and clientsVersion 0.1 · Draft

  • ID Check Consent

    The consent you give before your identity is checked, and what we keep.

    Tradies and clientsVersion 0.1 · Draft

  • Cookie Notice

    The only cookies Trustrade sets, and why.

    Tradies and clientsVersion 0.1 · Draft

  • Data Retention Schedule

    What we keep, for how long, and how it's destroyed or de-identified.

    Tradies and clientsVersion 0.1 · Draft

  • Account Deletion

    How to delete your account, what's deleted, what's kept and why.

    Tradies and clientsVersion 0.1 · Draft

Offers

  • Founding Tradie Offer

    The Trustrade fee waived on all of a founding tradie's jobs.

    TradiesVersion 0.1 · Draft

  • First Job Free

    No Trustrade fee on a tradie's first job.

    TradiesVersion 0.1 · Draft