Acceptable Use Policy

1. Do

• Use Trustrade for genuine residential trade work, carried out in Australia.
• Keep the job chat to the job, and keep it civil.
• Mark a stage complete only when its work is done; release a stage only when you're happy with it.
• Keep your account details and your email account secure.

2. Don't

• Use Trustrade for anything unlawful, including fraud, scams or money laundering.
• Ask for or make a payment for a job outside Trustrade, or send bank details or payment links in the chat to divert payment. Trustrade will never ask you to pay into a different account by message.
• Move money that isn't for a genuine job, split payments to avoid limits or checks, or let someone else use your account.
• Pressure, threaten or mislead the other party to get a release or a refund.
• Send spam, abuse, threats, hate speech or discriminatory content, or sexual, violent or otherwise offensive messages or photos.
• Upload anything you have no right to share. Don't share anyone's personal information, photos of people who haven't agreed, or someone's ID or financial details.
• Agree prices with other tradies, or use Trustrade to coordinate rates.
• Try to get into other people's jobs or accounts, interfere with the service, or scrape it.

3. Reporting

Tap Report on any message or photo in a job chat. We look at every report, usually the same business day. The other person isn't told who reported it. If you think you're being scammed, stop and contact us at support@trustrade.co.

4. What we can do

If these rules are broken we may hide a message from both parties (it stays in the job record as evidence), ask for more information, pause money on a job while we check, or suspend or close an account, following the steps in the Terms of Use and the Tradie Platform Agreement. We may report suspected crime to the police, and serious online harm to the eSafety Commissioner. Suspending an account never changes who held money belongs to.