Privacy Collection Notice

Who is collecting your information

TR. Trade Pty Ltd (ABN 14 702 631 472), which operates Trustrade. Contact: privacy@trustrade.co.

What we collect and why

• Your name, email and mobile, to set up your account, sign you in and send you emails about your jobs.
• For tradies: your business name, ABN, licence and payout account, to put on your invoices and to pay you.
• The job, its contract, stages, chat and photos, to keep one record both parties can rely on.
• Identity check results, because the law requires the payment provider to know who is paying and being paid. A selfie check only happens with your separate consent. We keep the outcome, never your documents, selfie or date of birth.
• The device, browser and IP address you use, to keep accounts secure and prevent fraud.

If you don't give us this information we can't set up your account or move money for your jobs.

Where it comes from

Mostly from you. A tradie who invites a client gives us the client's name, email and site address. The payment provider and our identity-check partner give us check results.

Who we share it with

The other party on your job; Zai Australia Pty Ltd, the payment provider; our verification partner FrankieOne and the Document Verification Service; our hosting, database, sign-in and email providers (some of which process information in the United States); the Australian Taxation Office for tradies' payments, where the law requires it; our advisers; and regulators, courts or law enforcement where the law requires it.

Your choices

You can ask for a copy of your information, ask us to correct it, or complain about how we handled it. The Privacy Policy explains how, and how to take a complaint to the Office of the Australian Information Commissioner.