In short
- Payments on Trustrade are held and processed by Zai Australia Pty Ltd (AFSL 527370), the licensed payment provider Trustrade uses.
- Zai has its own Financial Services Guide and Product Disclosure Statement. They're Zai's documents, not ours, and they're linked here so you can read them.
Zai's documents
- Combined Financial Services Guide and Product Disclosure Statement: hellozai.com
- End User Product Disclosure Statement, Target Market Determination and End User Agreement: we'll link these here if Zai issues them to Trustrade's users.
What they mean for you
Zai provides its payment service to Trustrade as the platform. Money held for a stage isn't a bank account and isn't covered by the Australian Government's Financial Claims Scheme. How and when money for your job is released or refunded is set out in our Terms of Use and Client Terms. Complaints about a payment come to us first: see Complaints & Dispute Resolution.