In short
- If a tradie came to your home or phoned you without you asking first, and the job is over $100, it's an "unsolicited consumer agreement".
- You then have 10 business days to cancel, for any reason, without paying anything. No work can start and no money can be paid in that time.
- This page is the notice and the cancellation form. Tradies must give it to the client before the contract is signed.
Important notice to the consumer
You have a right to cancel this agreement within 10 business days from and including the day after you signed or received it.
Details about your additional rights to cancel this agreement are set out below. You can cancel by telling the supplier in any way: in person, by phone, by email, in the Trustrade job chat, or by using the form below.
Your rights
- Cooling-off period: 10 business days, starting the day after you signed. If the supplier didn't give you this notice, or broke the rules in another way, the period can be longer (3 months, or 6 months in some cases).
- No supply, no payment: the supplier must not start the work or take any payment (including funding a stage on Trustrade) during the cooling-off period.
- If you cancel: the agreement ends, any related contract ends, and anything you paid must be refunded. On Trustrade, held money for the job is refunded to you with no fee.
- Visiting hours: a supplier who comes uninvited may only call between 9am and 6pm on weekdays, or 9am to 5pm on Saturdays (never Sundays or public holidays), and must leave when asked.
Cancellation form
To: [the tradie's business name and address]
I give notice that I cancel the agreement for [the job] made on [date].
Name: ________ Address: ________ Signature: ________ Date: ________
Send it to the tradie in the job chat or by email, and copy support@trustrade.co. Keep a copy.
For tradies
If you approached the client uninvited (door-knocking or a cold call) and the job is over $100:
- Give this notice and the cancellation form before the client signs, with the contract.
- Don't start work or ask the client to fund any stage for 10 business days after they sign.
- Make sure the contract shows your name, ABN, address and email, and the full price.
More: the ACCC's guide to unsolicited selling (accc.gov.au).