In short
- We keep payment, identity-check and contract records for at least 7 years, because tax and anti-money-laundering laws require it.
- When you delete your account, your name and contact details are removed and the records we must keep stay under an anonymous reference.
- Marketing preferences are kept until you change them; we keep a record of your consent or unsubscribe.
The schedule
| Record | How long we keep it | Why |
|---|---|---|
| Payments: funding, releases, refunds, payouts, the money ledger | 7 years after the account closes | Tax and anti-money-laundering record keeping |
| Identity, business and screening check results (never documents or selfies) | 7 years after the account closes | Anti-money-laundering law |
| Contracts, signed versions, amendments, and acceptances of our terms | 7 years after the job ends (we're checking whether building-claim time limits, up to 10 years in Victoria, mean longer) | Evidence for both parties; electronic signature records |
| Job records: stages, history, invoices and receipts | 7 years after the job ends | Tax; evidence |
| Job chat and photos | With the job, for the same 7 years | The shared record both parties rely on |
| Fraud and compliance alerts, and our audit log (with IP address and device) | 7 years | Anti-money-laundering law; security |
| Support requests and complaints | 7 years after they're closed | Our complaints register |
| Email log (what we sent you) | 2 years | Proving notices were sent |
| Marketing preferences and consent | Until you change them, then 2 years | Spam Act consent records |
| Sign-in sessions and short-lived cookies | Up to 7 days (see the Cookie Notice) | Keeping you signed in |
How records are destroyed or de-identified
At the end of its period a record is deleted, or de-identified so it no longer says who you are. When you delete your account, we remove your name, email, mobile, business details and bank details straight away, and the records above stay under an anonymous reference until their period ends. See Account deletion.