In short
- We build Trustrade to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, on the website and in the apps.
- Some parts aren't there yet. They're listed below, with what we're doing about them.
- If anything gets in your way, tell us and we'll help you another way, including documents in another format.
Our standard
Trustrade aims to meet WCAG 2.2 level AA, the standard the Australian Human Rights Commission points to under the Disability Discrimination Act 1992. That includes working with a keyboard alone and with screen readers, readable contrast, visible focus, text alternatives for images, and forms that say clearly what went wrong.
What we've done
- Every form error is written next to its field, linked from a summary at the top, and focus moves to the first one.
- Signing a contract and accepting our terms is done with a typed name and a checkbox: no drawing, no dragging.
- Animations stop when your device asks for reduced motion.
- Pages work at 200% zoom and on small phones without sideways scrolling.
Known gaps
- Photos people add to a job chat don't have descriptions yet. You can describe a photo in the message that goes with it.
- The selfie step of an identity check is run by our verification partner. If it doesn't work for you, choose the document-only check (see the ID Check Consent).
- We haven't had an independent accessibility audit yet. We plan to before launch.
Getting help
Email support@trustrade.co or use the contact form and choose Account. We can talk you through a step, do something for you with your permission, or send any document or contract in another format (large print, plain text or a Word file). If you use the National Relay Service, call through it and ask for support@trustrade.co.
If you're not happy with our response, you can complain to the Australian Human Rights Commission (humanrights.gov.au).